Numbers Market Help Centre

It is a UK mobile number selected for a memorable pattern, repeated digits or an easy-to-remember sequence. VIP is a way of describing particularly distinctive numbers; it does not change the network service supplied with the number.

Numbers shown as available can be purchased, subject to another customer completing checkout first. Availability is checked again during the order process.

Yes. You can browse live inventory for patterns or make a bespoke request if you have particular digits in mind. Exact matches depend on what is available.

We can search for a bespoke number request where possible. Share the digits or pattern you want and we will confirm the options and any applicable price before you decide.

Timing depends on the digits and network search required. We will give you an update when suitable options are found; contact support if you need the current status of a request.

We can suggest close alternatives, such as the same pattern with a different prefix or final digit. You only need to proceed when you are happy with the number offered.

The purchased number is allocated to your order and can be used with the selected delivery method or transferred to a supported UK network. Its continuing service remains subject to the network's terms.

You should keep the number active by using it at least once within every three months. Extended inactivity may lead to network disconnection.

Not necessarily. The number purchase and a SIM-only plan are separate unless your order specifically says a plan is included. See the current plan selection for available network and billing options.

PAC means Porting Authorisation Code. With PAC delivery, we supply the code needed to transfer the purchased mobile number to a compatible UK SIM and network that you choose.

No. PAC Code delivery normally provides the PAC only; it does not automatically include a physical SIM card or eSIM. Choose a SIM delivery option if you need the service supplied by Numbers Market.

Choose PAC if you already have an active UK SIM or plan to obtain one and want to move the purchased number to that network. The receiving network handles the final inbound port.

We send a physical SIM card containing the service needed to use the purchased number. Delivery, activation and any later transfer follow the instructions supplied with your order.

An eSIM is a digital SIM profile delivered for compatible devices and networks. You install it using the supplied activation instructions; device, network and country support must be checked first.

PAC is usually the best fit if you want to bring the purchased number to your existing or chosen UK network. Check that your network accepts the transfer and that your SIM can be active for the port.

A physical SIM or supported eSIM is normally more suitable because it gives you a service on which to activate and use the number. Check eSIM and network compatibility before ordering.

Contact support as soon as possible with your order number. We will check whether the delivery method can still be changed; this depends on fulfilment status and applicable terms.

Sometimes, if fulfilment has not started. Contact support promptly with your order number and we will confirm what is possible for that order.

The product or order-specific estimate takes priority. As general guidance, connection or delivery may take around 10–15 working days where applicable; physical SIM and eSIM timing depends on the selected product.

PAC stands for Porting Authorisation Code. It authorises a UK mobile network to move the purchased number onto an active SIM on that network.

We send the PAC using the delivery method and order process shown at checkout. If you have not received it within the order estimate, contact support with your order number.

PAC codes are normally valid for 30 days from issue. Use it promptly and follow the receiving network's instructions.

Activate the SIM that will receive the number, then give the PAC to that network through its online account, app, phone service or shop process. The network will confirm the transfer date.

You can generally transfer to a UK network that accepts the number and port request. Compatibility and the receiving network's checks apply, so confirm with them if unsure.

Usually, yes: the receiving network can port the purchased number onto an active SIM. Ask the network how its process treats the temporary number and any existing service.

It is normally replaced when the purchased number transfers. The receiving network can confirm the exact timing and any service changes.

Often, if the receiving network allows a number port onto that plan. Confirm the account requirements, as the network controls the final port and plan terms.

The receiving network sets the expected transfer date. Many ports complete on the date they provide, but account checks or incorrect details can delay the process.

Check that you are using the latest link and the email address or details connected with the order. If it still fails, contact support and include your order number so we can check the link.

An expired PAC cannot normally be used. Contact support to request a replacement; a replacement may require a £35 administration fee.

Ask the network to check the code, number, account details and expiry date. If those details are correct, contact Numbers Market with the network's message and your order information.

The receiving network controls the final inbound port, so contact it first for the transfer status. Contact Numbers Market as well if the PAC or purchased-number details appear incorrect.

We review the order, begin the relevant connection or fulfilment steps and send the delivery or transfer information for the option selected. Your order confirmation contains the most relevant estimate.

Use the estimate shown on your specific product or order. General guidance is approximately 10–15 working days for connection or delivery where applicable, but the order-specific ETA takes priority.

Standard orders can take around 10–15 working days where connection or supplier processing is required. This is guidance only; your order's displayed estimate is the one to follow.

Eligible Exclusive orders placed before 12:00 can receive next-working-day UK delivery. Eligibility, fulfilment status and the product/order estimate still apply.

Vodafone special numbers typically take 3–5 working days. The estimate on your specific product or order takes priority.

O2 special numbers typically take 7–10 working days. The estimate on your specific product or order takes priority.

Some numbers require network connection, supplier checks or fulfilment before dispatch. We can only dispatch when those steps are complete and the selected delivery method is ready.

The physical SIM is sent after the order reaches the required connection or fulfilment stage. Tracking is provided when available; the order-specific estimate remains the best guide.

Use the tracking link supplied in your dispatch email when a physical delivery has been sent. If you do not have a link, contact support with your order number for a status check.

Tracking is normally available once a physical item has been dispatched. If the order is still being connected or prepared, tracking may not exist yet; contact us and we will check the current status.

Contact support with your order number and purchased mobile number. We will check the current fulfilment or delivery status and explain the next step.

You can start once the SIM or eSIM is activated and the number is connected. Follow the activation instructions in your order email; a ported number becomes usable when the receiving network completes the transfer.

Not always. Activation depends on the product and order stage. Check the instructions supplied with the SIM and contact support if you are unsure whether connection has completed.

A connected, active service should support calls and SMS according to its network and plan. If either does not work, restart the device, check signal and contact support if the problem continues.

Mobile data depends on the active network, plan, device settings and coverage. Confirm that mobile data and the correct APN are enabled, then check the plan's allowance.

You can generally try to register the number once it can receive the required SMS or call. Acceptance and verification remain subject to WhatsApp's own verification requirements and security checks.

An active service can generally receive SMS verification codes, but banking, apps and other third parties set their own rules and may block or require additional checks for some numbers.

Usually, yes. You can request a PAC or follow the current network's porting process, subject to the service being active and the receiving network accepting the transfer.

Yes. We recommend activity at least once within every three months, such as a call, text or other chargeable/useful service activity where supported.

Extended inactivity may result in the network disconnecting the service. We cannot guarantee that a disconnected number can be recovered.

The number is allocated for your use after purchase, but continued service depends on network rules, payment where applicable and keeping the number active. It is not a guarantee against network disconnection.

In many cases, yes. Delivery, identity checks, activation and network support can vary by product, so tell us where you live and how you intend to use the number before purchasing where appropriate.

International physical SIM delivery may be available for some products and destinations. Delivery times, customs and carrier restrictions apply; confirm your destination with support first.

You may be able to choose an eSIM where the device, network and product support it. This can avoid physical delivery, but it does not remove network or country restrictions.

It depends on the network, plan and destination. Roaming availability, charges, coverage and data allowances vary, so check the current plan terms before travelling.

Some services can be activated abroad, while others require a UK connection or network step. Confirm the intended country and product with support before ordering.

This depends on roaming being enabled for the network, plan and destination. Incoming calls or messages may have limitations or charges; check the current roaming terms.

You may receive a code if the active service can receive SMS or calls abroad, but WhatsApp controls verification and may apply its own security checks. We cannot guarantee acceptance.

You should keep activity on the service at least once every three months. Long-term use abroad remains subject to the network's roaming, fair-use and disconnection rules.

No universal promise can be made. Roaming depends on the network and plan; destination coverage, data allowances, charges and fair-use restrictions vary.

There is no single best network for every destination. Compare the current roaming terms, coverage and allowances for the country you plan to use before selecting a network or plan.

Yes. The same activity guidance applies abroad: use the number at least once within every three months. Extended inactivity can result in network disconnection.

A number purchase does not automatically include a SIM-only plan unless the product or order explicitly says so. Plan availability and billing are shown separately.

Current SIM-only plans may be available through the site's plan selection. Choose from the live options so network, allowance and price information stays current.

Current supported examples include O2, Vodafone, EE and Three. Availability depends on the live plan catalogue and the product you select.

Yes, if you choose PAC delivery and your network accepts the port. The receiving network handles the final inbound transfer and its own account checks.

Often, yes. Ask your network to port the purchased number onto your existing service and confirm any account, plan or contract requirements with them.

Some live plans may offer unlimited data, but availability and fair-use terms can change. Check the current plan details rather than relying on an evergreen article.

SIM-only plans are generally monthly rolling services where offered. Your chosen plan's terms show the renewal and cancellation arrangements.

Billing timing is shown before card authorisation and follows the selected plan's terms. Check your confirmation or contact billing support if a charge is unclear.

Any spend cap or usage controls depend on the selected network and plan. Review the live plan terms before completing checkout.

You can usually move an active number using a PAC, but a plan change or new SIM may be needed. The current network and receiving network control their respective requirements.

Restart the device, check that the SIM or eSIM is installed correctly, confirm flight mode is off and try an area with known coverage. If there is still no signal, contact support with your number and device/network details.

Check that mobile data is enabled, the correct SIM is selected for data and your plan has allowance. Restart the device and check APN settings; contact support if the issue remains.

Check signal, restart the device and confirm the number has completed activation or porting. If the issue affects only one sender, check their details; otherwise contact support with examples and times.

Ask the receiving network to check the PAC, mobile number, account details and expiry date. Send us the network's error message if the details are correct so we can investigate.

Try the most recent link from your order email. If it still does not open or verify, contact support with your order number so we can check the secure link.

The receiving network controls the final inbound port, so ask it for the latest transfer status first. Contact us if the PAC or purchased-number information appears wrong.

An expired PAC cannot normally be used. Request a replacement from support; a £35 administration fee may apply.

Contact support promptly with your order number. We will check whether fulfilment has started and whether a change is still possible under the applicable terms.

Send us your order number and purchased number. We will check the current connection, fulfilment or delivery status and explain the next action.

Check the order estimate and dispatch email first. If the estimated date has passed or tracking is missing, contact support with your order number so we can investigate.

Carrier scans can take time to appear, especially after dispatch. If there has been no update beyond the expected delivery window, send us the tracking reference and order number.

Cancellation is not automatic or guaranteed. Eligibility depends on the order type, fulfilment status, whether sourcing or connection has started, whether transfer/fulfilment has occurred and the applicable terms.

An automatically fulfilled Exclusive order may no longer be cancellable after fulfilment has taken place. Contact support promptly and we will assess the order's actual status and terms.

You can request a review, but a delay does not automatically mean a refund is due. We assess the order type, current fulfilment stage, connection or transfer status and applicable terms.

Contact support with your order number, purchased mobile number and reason for the request. We will confirm whether the order is eligible and explain the next step under the applicable terms.

Include your order number, purchased mobile number, current network and a brief description of the problem. Add a screenshot where relevant, especially for error messages, tracking or PAC links.